31.________ documentation describes the inputs, outputs, and processing logic for all program modules.

a. Operations

b. Online

c. Program

d. System

32.System developers use defect tracking software, sometimes called ________ tracking software, to document and track program defects, code changes, and replacement code.

a. syntax

b. error

c. bug

d. pseudocode

33.________ documentation includes data dictionary entries, data flow diagrams, object models, screen layouts, source documents, and the systems request that initiated the project.

a. Operations

b. Online

c. Program

d. System

34.________ documentation contains all the information needed for processing and distributing online and printed output.

a. Operations

b. Online

c. Program

d. System

35.________ documentation provides users with immediate Help when they have questions or encounter problems.

a. Operations

b. Online

c. Program

d. System

36.The environment for the actual system operation is called the ________ environment or production environment.

a. simulation

b. operational

c. test

d. integrated development

37.The environment that analysts and programmers use to develop and maintain programs is called the ________ environment.

a. simulation

b. operational

c. test

d. integrated development

38.When developing a training plan, it is important to remember that ________ do not need to understand every submenu or feature, but do need to receive an overview of the system.

a. managers

b. users

c. IT staff

d. vendors

39.

________ training often gives the best return on training dollars because it is focused on products that a vendor developed.

a. Manager

b. User

c. IT staff

d. Vendor

40. Most ________ are scheduled events with an online presenter or instructor who facilitates an interactive experience with a group of preregistered users.

a. Podcasts

b. Webinars

c. Webcasts

d. Wikis