31)

Preston is responsible for leading the process of departmentalization at Dotty's Dumpling Shop. The owner asks him to use a principal means of departmentalization. He should departmentalize by

accountability.

authority.

product.

function.

process.

32)

Lali is the director of operations with Seeksme Corporation. She has been updating the jobs held by her direct reports to include additional responsibility while also providing regular recognition to her employees. Lali is most likely a believer in ________ theory.

Two-Factor

Job Enrichment

Reinforcement

Expectancy

Equity

33)

Fit-Now Athletics is planning to move out of the personal training arena and is ready to begin manufacturing its new exercise cross-trainer equipment. Which type of team would be most appropriate for this new endeavor?

hybrid

matrix

project

action

production

34)

Prisca is expanding her business and believes in decentralized authority. Which example would best describe this concept?

She requires line managers to advise staff personnel of all decisions.

She utilizes a consultant to help make important decisions during periods of growth.

She directs all decisions that impact the company to flow through her.

She empowers her line managers to make decisions without consulting her.

She enables staff personnel to delegate important decisions to employees.

35)

Brakefast Company believes in working while saving the environment. The company asks its employees to sign documents digitally rather than using hard copies. Brakefast is socializing its culture by using

strategy.

symbols.

rites and rituals.

heroes and outcomes.

social-system stability.

36)

Krayt Logistics doubles its workforce each year for the holiday rush. To simplify its training process, the company hires individuals to work on specific tasks like receiving, packaging, shipping, and invoicing. This example describes the concept of

work specialization.

division of authority.

narrow span of control.

accountability.

delegation.

37)

Alain and Chanel recently graduated from college. Alain has a degree in computer science and Chanel has a degree in accounting. Alain and Chanel are hired by Packerland Company and are placed into the information technology and accounting departments, respectively. Which type of departmentalization does this scenario best represent?

matrix

decentralized

hybrid

process

functional

38)

Badger Motors assigns workers to departments based on their specialties. The company currently has an accounting and finance department, a manufacturing department, a shipping department, and a marketing department. Badger Motors most likely departmentalizes by

matrix.

function.

work process.

customer industry.

product.

39)

Which scenario describes an organization that is departmentalized by occupational specialty?

a video game company that assigns its developers to teams based on the game like action, sports, or strategy

an insurance company that assigns its sales team to different consumer groups like individual, commercial, or government

an automobile manufacturer that assigns professional employees to teams based on their previous experiences like marketing, accounting, or project management

a consulting firm that assigns its employees based on their location like north, south, or west

a clothing company that assigns employees based on the work they will do cutting, sewing, or ironing

40)

Which statement about worker motivation is most consistent with the Hawthorne Effect theory?

Worker motivation will decrease if they are forced to work with hazardous working conditions.

Employees would be motivated if they were included in a special group or project.

Extrinsic rewards are not nearly as effective in improving motivation as intrinsic rewards.

Employee motivation is primarily determined by external factors like the machinery used on an assembly line.

Salary, bonuses, and raises are the most effective ways to motivate employees who meet or exceed goals.