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31 pts The focal point of all decisions and actions of the service organization should be: Group of answer choices The employees The processes The
31 pts The focal point of all decisions and actions of the service organization should be: Group of answer choices The employees The processes The customers The top managers Flag question: Question 4 Question 41 pts The elements of a good service guarantee are all shown except: Group of answer choices It is unconditional It is not mentioned in very small print It requires the customer to do required things Is meaningful to the customer Easy to understand and communicate Painless to invoke if required
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