31

1. Which of the following leadership theories uses a decision tree to determine the appropriate level of participation by subordinates in decision-making?

   a.	Fiedler's contingency theory
   b.	path-goal theory
   c.	trait theory
   d.	Vroom-Yetton-Jagos normative decision model
   e.	Blake and Mouton's leadership grid

2 points

QUESTION 32

1. According to the path-goal theory, which of the following is an example of an environmental contingency?

   a.	locus of control
   b.	perceived ability
   c.	the formal authority system
   d.	subordinate satisfaction
   e.	focus of subordinate

2 points

QUESTION 33

1. Which of the following leadership theories uses a decision tree to determine the appropriate level of participation by subordinates in decision-making?

   a.	path-goal theory
   b.	Blake and Mouton's leadership grid
   c.	Vroom-Yetton-Jagos normative decision model
   d.	trait theory
   e.	Fiedler's contingency theory

2 points

QUESTION 34

1. The last step in the perceptual process is ____.

   a.	organization
   b.	retention
   c.	attention
   d.	action
   e.	interpretation

2 points

QUESTION 35

1. Noise can occur when ____.

   a.	the sender isnt sure of what message to communicate
   b.	the receiver doesnt have the time to understand the message
   c.	the message is not decoded properly
   d.	the message is not encoded properly
   e.	any of these occur

2 points

QUESTION 36

1. The three formal communication channels in organizations are categorized as ____.

   a.	horizontal, vertical, and grapevine
   b.	downward, horizontal, and upward
   c.	hierarchical, functional, and organizational
   d.	upward, dyadic, and downward
   e.	vertical, horizontal, and dyadic

2 points

QUESTION 37

1. The two primary types of grapevine communications networks are ____.

   a.	vertical and horizontal
   b.	cluster and gossip
   c.	linear and circular
   d.	upward and downward
   e.	departmental and organizational

2 points

QUESTION 38

1. The last step of empathetic listening requires managers to ____.

   a.	respond with feelings and then facts
   b.	summarize what the speaker has said
   c.	ask for clarification
   d.	engage in problem identification
   e.	paraphrase what has been said

2 points

QUESTION 39

1. Organizational silence occurs when ____.

   a.	organizations shut down efforts to conduct grapevine communications
   b.	an organization refuses to answer customer complaints
   c.	an organization is about to engage in a leveraged buyout
   d.	employees believe that telling managers about problems will not make a difference
   e.	employees are advised to not discuss company issues with the news media

2 points

QUESTION 40

1. The three basic control methods are ____.

   a.	balance control, vertical control, and symmetry control
   b.	stasis control, feedback control, and simultaneous control
   c.	concurrent control, feedback control, and feedforward control
   d.	feedback control, feedforward control, and symmetry control
   e.	feedforward control, presumptive control, and stasis control

2 points

QUESTION 41

1. A car manufacturer ordered 20,000 window assemblies from a supplier. To make sure the assemblies were made to specifications, the supplier of the window assemblies shipped a sample to the car manufacturer for testing. This is an example of ____ control.

   a.	synergistic
   b.	feedback
   c.	contiguous
   d.	suboptimal
   e.	feedforward

2 points

QUESTION 42

1. The two types of objective controls managers use are ____.

   a.	self-control and organizational control
   b.	autonomous and individualized
   c.	administrative and participative
   d.	behavior and output
   e.	output and input

2 points

QUESTION 43

1. Economic value added (EVA) is so important because it ____.

   a.	demonstrates the importance of a business or subset of a business to customers
   b.	determines if a business or unit of a business is a star, question mark, cash cow, or dog and the necessary action to follow
   c.	causes managers and workers to maintain the status quo
   d.	makes managers at all levels pay much closer attention to how they run their segment of the business
   e.	is an improved form of the Balanced Scorecard approach to control

2 points

QUESTION 44

1. According to the text, which of the following levels produces the greatest minimization of waste?

   a.	recycle and reuse
   b.	waste prevention and reduction
   c.	waste remarketing
   d.	waste disposal
   e.	waste treatment

2 points

QUESTION 45

1. Why is productivity important to countries?

   a.	Productivity matters because it produces a higher standard of living.
   b.	Greater productivity results in lower wages.
   c.	Productivity increases supply and reduces demand for products.
   d.	Productivity reduces taxation.
   e.	None of these statements explains why productivity is important to countries.

2 points

QUESTION 46

1. The American Society for Quality defines quality as ____.

   a.	a product free of deficiencies, or the characteristics of a product or service that satisfy customers needs
   b.	a product that customers perceive as free of deficiencies
   c.	any product made from error-free components
   d.	a product produced according to a sacrificing design plan
   e.	none of these

2 points

QUESTION 47

1. ISO 14000 ____.

   a.	provides ISO certification for service providers
   b.	is the interim ISO certification that is granted in the event that ISO 9000 certification is temporarily withdrawn
   c.	is only given to manufacturers who have achieved the highest possible level of product quality and assurance
   d.	is a series of five international standards for achieving consistency in quality management and quality assurance in companies throughout the world
   e.	is a series of international standards for managing, monitoring, and minimizing an organizations harmful effect on the environment

2 points

QUESTION 48

1. The highest degree of processing occurs in ____ operations.

   a.	make-to-order
   b.	real-time
   c.	make-to-stock
   d.	batch
   e.	assemble-to-order

2 points

QUESTION 49

1. ____ is a ticket-based system that indicates when to reorder inventory.

   a.	Kanban
   b.	A just-in-time system
   c.	An independent demand system
   d.	An MRP system
   e.	A dependent demand system

2 points

QUESTION 50

1. Transaction costs and loss of customer goodwill are both examples of ____.

   a.	setup costs
   b.	ordering costs
   c.	stockout costs
   d.	holding costs
   e.	depreciation costs

2 points

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