QUESTION 11 1 points Save Answer At a supermarket chain, back injuries are a recurring problem around the loading docks, because employees in a rush forget to use proper lifting techniques. How could safety posters help the company improve safety? by replacing mobile devices, which should not be present on a loading dock by serving as a constant reminder of how to lift safely by delivering a message that varies based on employees' languages and age groups by creating a paper trail to document a history of the employer's concern by establishing direct communications between supervisors and their employees QUESTION 19 1 points Save Answer During downsizing, the HRM function must "surgically" reduce the workforce by cutting only the workers who are less valuable in their performance. According to your text, which of the following is a reason for this being difficult to achieve? downsizing companies tend to have a strong, interconnected hierarchy voluntary turnover is encouraged for all levels of employees the definition of "less valuable" is fluid and hard to define the best workers may leave before the organization lays off anyone decision making has become decentralized, leaving no department with the power to reduce the workforce QUESTION 20 1 points Save Answer During interviews for a sales position at Lock-Spark Inc., the interviewer asks each candidate to imagine a situation where a customer emails to report that products were damaged during delivery from Lock-Spark. The interviewer then asks each candidate what he or she would do to handle this situation. This is an example of a(n) interview. computerized in-basket exit situational behavior description QUESTION 24 1 points Save Answer Georgia, the learning and development manager at StudyWell Inc., believes that in addition to providing superior benefits to employees, it is important to create an environment in which employees are able to develop. She suggests a new program that encourages employees take time out of their workday to research relevant topics and share knowledge with their colleagues. Which of the following statements best supports the value of this program to StudyWell? Employees will use the knowledge they've acquired to assert their intellectual superiority over management. Conversing with coworkers should occur during employees' free time, not as part of their daily work activities. The time that employees spend in research may interfere with projects that must be accomplished under tight deadlines. Any increase in learning activities in an organization increases workload and decreases the time available to handle the workload. Shared knowledge can lead to new innovations for StudyWell, as well as the development of internal talent.