3/23/2016 Case Study :: Chapter 8 MAN111 Principles of Management: MAN111 WB SP2016 Mohammed Mohammed Case Study :: Chapter 8 instructions | help HRM at Best Buy Human resources management has assumed a vital strategic role in recent years as organizations attempt to compete through people. Firms can create a competitive advantage when they possess or develop human resources that are valuable, rare, inimitable, and organized. Answer questions about Best Buy's human resources management as they appear during this video clip. Human resources management (HRM), historically known as personnel management, deals with formal systems for managing people at work. For that reason, it is one of the fundamental aspects of organizational and managerial life. Your rst formal interaction with an organization you wish to join will likely involve some aspect of its human resource function, and throughout your career as a manager you will be a part of, as well as be affected by, your organization's human resources management. Click the button to watch the video. Then, answer the questions that follow. 0:02:57 / 0:02:59 1. value: 14.28 points Given how this Best Buy employee is describing her work and how she balances it with her home life and her own energy patterns, one result of Best Buy's exible working arrangements is likely to be employee __________. sleep deprivation absenteeism turnover nancial success satisfaction References http://ezto.mheducation.com/hm.tpx?_=0.3990727769537924_1458749477903 1/4 3/23/2016 Case Study :: Chapter 8 Multiple Choice 2. Diculty: 2 Medium Learning Objective: 08-01 Discuss how companies use human resources management to gain competitive advantage. value: 14.28 points Where would Best Buy state that "meetings are optional"? pay decision background checks job specication job description needs assessment References Multiple Choice 3. Diculty: 2 Medium Learning Objective: 08-01 Discuss how companies use human resources management to gain competitive advantage. value: 14.28 points Best Buy's focus on ROWE highlights which part of the HR planning process? demand forecast employee selection labor markets planning evaluating References Multiple Choice 4. Diculty: 2 Medium Learning Objective: 08-01 Discuss how companies use human resources management to gain competitive advantage. value: 14.28 points Best Buy started ROWE after employees were "jumping ship" and it surveyed employees to nd out why. In HR terms, Best Buy had an issue of http://ezto.mheducation.com/hm.tpx?_=0.3990727769537924_1458749477903 2/4 3/23/2016 Case Study :: Chapter 8 turnover. quality. health. productivity. employee References Multiple Choice 5. Diculty: 2 Medium Learning Objective: 08-01 Discuss how companies use human resources management to gain competitive advantage. value: 14.28 points Jodi just described how Best Buy's new program required a very different way of dening work. Because the hours are no longer imposed by an organization but are rather left up to the individual, Best Buy will need individuals with certain skills like time management and the ability to work independently. Where would Best Buy include these requirements? adverse impact Job specications job description demand forecast criterion validity References Multiple Choice 6. Diculty: 2 Medium Learning Objective: 08-01 Discuss how companies use human resources management to gain competitive advantage. value: 14.28 points We just heard how productivity at Best Buy has jumped by one-third since ROWE was implemented. Based on this, Best Buy's ROWE program is demonstrating the strategic impact of human resources because it is doing which of the following? recruiting externally supplying labor using MBO creating value adjusting pay levels References http://ezto.mheducation.com/hm.tpx?_=0.3990727769537924_1458749477903 3/4 3/23/2016 Case Study :: Chapter 8 Multiple Choice 7. Diculty: 2 Medium Learning Objective: 08-01 Discuss how companies use human resources management to gain competitive advantage. value: 14.32 points In 2013, Best Buy CEO Hubert Joly decided that exible work schedules such as ROWE were no longer going to be an option for Best Buy employees. What is one likely impact of this decision? They will lose the competitive advantage through employees that had been created. The CEO is in charge so there will be no impact from this decision. Employee productivity will likely improve. Employee motivation will increase. ROWE employees will need to be retrained. References Multiple Choice Diculty: 2 Medium Learning Objective: 08-01 Discuss how companies use human resources management to gain competitive advantage. 2016 McGraw-Hill Education. All rights reserved. http://ezto.mheducation.com/hm.tpx?_=0.3990727769537924_1458749477903 4/4 3/23/2016 00:00:05 00:00:07 00:00:09 00:00:11 00:00:13 00:00:14 00:00:17 00:00:18 00:00:19 00:00:21 00:00:25 00:00:27 00:00:30 00:00:32 00:00:34 00:00:35 00:00:37 00:00:40 00:00:42 00:00:44 00:00:47 00:00:49 00:00:50 00:00:52 00:00:54 00:00:56 00:00:59 00:01:01 00:01:03 00:01:06 00:01:08 00:01:10 00:01:12 00:01:15 00:01:17 00:01:19 00:01:21 00:01:23 00:01:25 00:01:28 00:01:29 00:01:32 00:01:33 00:01:35 00:01:37 00:01:39 00:01:41 00:01:43 00:01:45 00:01:47 00:01:48 00:01:52 00:01:54 00:01:56 00:01:58 00:02:01 00:02:04 Transcript Page This is what a workday looks like for Kelly McDevitt [phonetic], an online promotions manager for Best Buy. Now she's at home checking her email on her laptop. Later, she might take a nap or pick her son up from school. I don't count hours. I don't have hours, which is fantastic. I'm kind of a night owl, so I enjoy my mornings when it's a little bit more low key, and then at night, after my son goes to sleep, I can log on and do my work, and I'm most productive at night, so it's worked out really, really well. McDevitt still goes to the office for meetings, but they're rare and also optional under Best Buy's Results Only Work Environment, known as ROWE. It's not how many hours someone puts in or how many hours someone is putting in face time at the office. It's are they getting their work done, and if the answer to that question is yes, that's all that needs to be considered. Ressler and human resources colleague Jody Thompson came up with ROWE to solve a big problem at Best Buy. Top performers were jumping ship, and an employee survey found out why. Employees said supervisors were constantly looking over their shoulders and didn't trust them to just do their jobs. Ressler and Thompson said stressed out employees needed a change. They considered flex time a joke, so they started from scratch. The way that I've thought about work my whole life, I'm changing that notion now, so work isn't a place I go, it's something I do, for example. And when you wake up in the morning and it doesn't matter what day of the week it is and you're not thinking, "Well, work has to start on Monday and end on Friday." They tested the concept on a few small groups. One of those was under John Thompson, a former GE executive who was big on face time. I said there was just no way that folks are going to disappear off of this campus and we're still going to keep motoring along, stuff is going to get done hey, without my personal inspection, mind you things will still get done, and I found out that I was wrong and that things got done, probably got 1/2 3/23/2016 00:02:08 00:02:11 00:02:13 00:02:16 00:02:18 00:02:21 00:02:25 00:02:29 00:02:32 00:02:36 00:02:38 00:02:40 00:02:42 00:02:44 00:02:45 00:02:47 00:02:49 00:02:51 00:02:53 00:02:55 00:02:56 00:02:59 Transcript Page done better without my inspection. Thompson became a believer when productivity jumped by onethird and top performers began sticking around. I have no doubt at all that we're going to create new ways of working to fit the 21st Century, to help people have work work for both their companies and for themselves. By the end of 2007, all 4,000 employees at Best Buy headquarters will be on the ROWE flexible schedule. Everybody wants to work for Best Buy and be a part of ResultsOnly Work Environment. They're definitely constantly asking, "Well, where are you today? Why aren't you in the office?" Questions you'd expect a boss to ask, but at Best Buy, for the most part, they don't anymore. For Businessweek Weekend, I'm C. C. Rogers [phonetic] in Minneapolis. 2/2