33) Pedro ends his email to a client by saying, "Thank you for your consideration." This example uses 2 points * O A) a rubber stamp. O B) discriminatory words. C) negative wording. O D) restraint. E) jargon. 34) The direct approach could be a good choice for a bad-news message 2 points if you expect * A) the news to be accepted as a routine part of a business relationship. B) the customer will be shocked by the news. OC) the news will make the reader angry or upset. D) to be able to solve the problem within a few days. E) the news will disappoint the reader