You own a clothing store that emphasizes unique clothing and very high customer service as its competitive advantage. Sales people help customers select clothes that
You own a clothing store that emphasizes unique clothing and very high customer service as its competitive advantage. Sales people help customers select clothes that make them look good and fit their personality.
- Develop a set of five staffing outcome goals for your retail clothing store. Consider both the process and the outcome of your staffing system.
- Develop a set of metrics to assess how effective you are at the staffing process.
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Staffing Outcome Goals 1 High Customer Satisfaction Rate Ensure that at least 90 of customers rate their shopping experience as excellent in postpurch... View full answer
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Authors: Gerald Albaum , Alexander Josiassen , Edwin Duerr
8th Edition
1292016922, 978-1292016924
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