33- Which of the following are necessary actions to sustain project improvements? A Document the Lessons Learned B Deploy a Training Plan C Execute Ongoing Evaluations D All of the Given Choices OK34 + Which of the following is NOT an Implementation Strategy? A Infrastructure B Communication Plan C Project Charter D Management Commitment OK35 + The Cause-and-Effect Diagram is also called as the? A Taguchi Diagram B Brainstorming Diagram C Ishikawa Diagram D Affinity Diagram OK36+ You are auditing a business process. You find that the process has several gaps including unnecessary approvals, similar information being captured in several places and large variations in time to do similar tasks. This business process is producing which type of waste? A Waste of Waiting B Waste of Excess Processing C Waste of Inventory D Waste of Over Production OK37+ Which of the following is TRUE about the CTQ Drill Down Tree? A The CTQ Drill Down tree classifies the requirements into Must-Be's, One-Dimensional and Excitement categories B The CTQ Drill Down tree translates needs to specific requirements C The CTQ Drill Down tree converts the identified requirements into specific metrics D None of the above OK38 - What is a common problem that tall (or vertical) type of organizations face? A In a tall (or vertical) organization, the decision making is forced to lower organizational levels. B In a tall (or vertical) organization there can be duplication of selected services C The people in tall (or vertical) organizations can become very specialized in their field of expertise D In a tall (or vertical) organization decisions are made slowly. Vertical feedback is frequently filtered OK39 - What does this Scatterplot convey? Scatterplot of Price of the Product vs Age of the Product 800 700- 600 Price of the Product 500 400 300 500 600 700 80O 300 400 Age of the Product A As age of the product decreases, its price increases As price of the product increases, its age decreases As prices of the product decreases, its age increases As age of the product increases, its price decreases OK40 + Is this data STABLE? Run Chart of AHT 170 4 160 . 155.28 AHT 150- 140 - Number of runs about median: 10 Number of runs up or down: 14 Expected number of runs: 11.0 Expected number of runs: 13.0 Longest run about median: 3 Longest run up or down: 2 Approx P-Value for Clustering: 0.323 Approx P-Value for Trends: 0.711 Approx P-Value for Mixtures: 0.677 Approx P-Value for Oscillation: 0.289 * Can't Say B No. Because the p-value for Clustering, Mixtures, Trends and Oscillations is 0.05 OK41+ Identify the failure mode that has an incorrect RPN number in the given example. Failure Mode Severity | Occurrence Detectability RPN Failure Mode 1 9 5 270 Failure Mode 2 300 Failure Mode 3 2 IN 2 Failure Mode 4 1 S 2 10 A Failure Mode 2 - the incorrect RPN is 300 Failure Mode 4 - the incorrect RPN is 10 C Failure Mode 1 - the incorrect RPN is 270 D Failure Mode 3 - the incorrect RPN is 8 OK42 + Name the Control Chart that you see in the figure. 35 Subgroup Size is Constant 30 UCL=27.02 25 Defectives 20 NP=18.15 15 - 10- LCL=9.28 5 9 11 13 15 17 19 Sample A NP Chart B C Chart C P Chart D U Chart OK43+ This is an example of which tool? STRENGTHS WEAKNESSES High-quality professionals taking calls Low awareness of average handle time target Strong support by all managers amongst call taking executives High percentage of full-time employees (as . Uneven implementation of assessment and INTERNAL against part-time workers) program review methods * Quality scores are being met each month Quality team not providing feedback on . Well-designed training program for new average handle time to respective employees joiners OPPORTUNITIES THREATS Strong support from the Quality and The industry believes that too much focus on Reengineering team processing each call faster will degrade * Qualified and motivated training department quality EXTERNAL . Support from MIS executives is phenomenal . Other organizations poaching for employees to provide AHT related data on a frequent of this business at higher payscales basis Parent organization has not approved the required budget to complete the project A Theory of Constraints B Total Productive Maintenance Control Plan D SWOT Analysis OK44 + Which of the following is TRUE about SWOT Analysis? A The minimum standards used by SWOT Analysis are 1) Historical Data, 2) Manufacturer's Recommendations, 3) Reports by Observant Operators, and 4) Diagnostic Tests B It help us understand the internal capabilities of the organization as well as the external environment in which the organization operates C If the system rate needs further improvement, the constraining process may require extensive revision or reengineering D The objective of SWOT Analysis is to respond to the changing customer requirements OK45 + Which of the following are NOT the pre-determined categories of a Fishbone Diagram? A Material B Method C Magnitude D Mother Nature OK\f47 - Which of the following CTx Requirement represents those customers with stated needs regarding delivery? A CTQ B CTD C CTP D CTC OK48 - Which of the following are the three phases of a change process? A Movement B Unfreezing C Refreezing D All of the above OK49+ The diagram depicts an output of a Correlation Analysis. The Pearson's Correlation Coefficient (also called the "r" value) indicates: Correlations: Tenure of Employee, Sales Performance Pearson correlation of Tenure of Employee and Sales Performance = 0.960 P-Value = 0.000 A Perfect Positive Correlation Strong Positive Correlation c Possible Positive Correlation D No Correlation OK50 - Is this data normally distributed? Probability Plot of AHT Normal Mean 154.7 StDev 8.982 N 20 AD 0.201 P-Value 0.862 Percent 10 130 140 150 160 170 180 AHT A Can't Say |Yes. Because the p-value for the Normality test is > 0.05 No. Because the p-value for the Normality test is > 0.05 OK51- Which of the following failure modes will you prioritize based on the calculated RPN? Failure Mode Severity |Occurrence Detectability APN Failure Mode 1 5 6 240 Failure Mode 2 405 Failure Mode 3 Failure Mode 4 1 10 A Failure Mode 4 - the RPN is 10 B Failure Mode 2 - the RPN is 405 C Failure Mode 3 - the RPN is 8 D Failure Mode 1 - the RPN is 240 OK52 + Name the Control Chart that you see in the figure. Subgroup Size is Variable UCL=4.184 3 Defects Per Unit 2 U=2.041 0 LCL=0 9 11 13 15 17 19 Sample Tests performed with unequal sample sizes A P Chart B C Chart C U Chart D NP Chart OK\f54 + Analogy technique, Channeling technique and Anti-Solution technique are examples of? A Root-Cause Analysis Techniques B Creative Brainstorming Techniques C Modified Brainstorming Techniques D All of the above OK55 + The principle of helps you keep the focus on workload leveling and ensures the right balance of work and other key priorities. A 5S B Pull System C Jidoka D Heijunka OK56 + Which of the following tools is an iterative probing technique? The answer to the first question, generates a reason and generates another question. A SWOT Analysis B Fault Tree Analysis C 5 Why Analysis D Fishbone Analysis OK67 + Please refer to the given diagram. Which is this process mapping symbol? |Storage |Database Delay D Decision OK