37. In the DMAIC Six Sigma business process, which of the following is NOT one of the five steps? A. Define the goals of the improvement activity B. Measure the existing process C. Ask the customer for feedback D. Improve the process 38. Which Six Sigma tool would you use to show trends in the data over time? A. Pareto chart. B. Run chart. C. Checksheet D. Cause-and-effect/Fishbone diagram. 39. Companies focused on improving quality hire Six Sigma Black Belts to work on identifying the root cause of problems and implementing solutions. Hiring Black Belts to keep defects from occurring results in which of the following type of quality costs? A. Prevention costs. B. Appraisal costs. C. Internal failure costs. D. External failure costs. 40. At the Dittenhoefer fine china company, a worker set the polymer coating machine to 190 degrees to clean the machine and forgot to reset the temperature for production. Dittenhoefer destroyed the 2,400 defective plates prior to delivery to the customer. The destruction of 2,400 plates resulted in which of the following type of quality costs? A. Prevention costs. B. Appraisal costs. C. Internal failure costs. D. External failure costs