39. This key step in the IG process seeks to create value through information, drive sales, and improve customer satisfaction. a. clean b. monetize c. build d. maintain

40. This research firm reports that nearly one quarter of companies delete email after 90 days. a. ARMA Research b. Kahn Research c. Jaworski Research d. Osterman Research

41. This process provides an easy way to increase user awareness about the sensitivity of information in a document. a. document labeling b. document sampling c. document stamping d. document indexing

42. According to Forrester, their network architecture model builds security into the network via five design patterns. Which one of their security design patterns uses data loss prevention to scan network traffic content and identify sensitive data? a. protected data b. eye in the sky c. protected process d. process inspection

43. Documents such as brochures and price lists are considered what kind of record from an Information Governance perspective? a. case record b. email record c. unofficial record d. transitory record

45. This international standard provides high level principles and guidance for senior executives and directors for the effective and efficient use of IT. a. ISO 20000 b. ISO 27000 c. ISO 38500 d. ISO 23500

47. This process involves processing of raw data to remove redundant occurrences of data. a. data destruction b. data cleansing c. data de-duplication d. data processing

50. The United States e-record standard first established in 1997 is known as: a. 37800 b. 5015.2 c. 16175 d. 5015.1