3"d Exercise: Improvements in the quality of products and services is an ever-popular theme in business management. Besides the obvious increase to profitability to be gained by such improvements, a company's demonstration of its continuous search for ways to improve operations can be a powerful statement to customers, suppliers, and investors. Two of the larger schools of thought in this field are total quality management (TQM) and the European-based ISO-9000/ISO-14000. 1. Use Internet search engines to find more information about each of these topics: total quality management (TQM) and the European-based ISO-9000. The International Organization for Standardization: http://www.iso.org/iso/home.html site will be a good place to begin. Other sites: http://managementhelp.org/quality/tqm/tqm.htm and http://the9000store.com/what-are-iso-9000- standards.aspx?pmc=G9-US-3&ISO.9000&Exact&gclid=CLSzw52e8KsCFQ1U7Aod9HIUKw 2. From these web pages, can you tell whether there is any real difference between these two approaches? 3. Provide a brief overview explaining each approach