$4\mathrm{.}11$ Message Organization: Choosing an

Approach

Indicate whether a direct or an indirect approach would be best in each situation, then briefly explain why. Would any of these messages be inappropriate for email? Explain.

a$.$ A message to the owner of an automobile dealership, complaining about poor service work

b$.$ A message from a recent graduate requesting a letter of recommendation from a former instructor

c$.$ A message turning down a job applicant

d$.$ An announcement that, because of high air$-$conditioning costs, the plant temperature will be held at $24\backslash$deg C during$$the$$summer