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4. Anda telah diminta untuk menguruskan konflik yang berlaku dalam jabatan anda. Apakah LIMA (5) teknik yang anda boleh gunakan untuk menguruskan konflik berkenaan? (You

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4. Anda telah diminta untuk menguruskan konflik yang berlaku dalam jabatan anda. Apakah LIMA (5) teknik yang anda boleh gunakan untuk menguruskan konflik berkenaan? (You have been requested to manage a conflict in your department. What are the FIVE (5) techniques that you could use to manage the conflict?) (15 markah/marks)

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