4. As a project manager for an online retailer, you meet with your company's head of customer service and are asked 1poin to establish a rewards program and monitor the number of repeat online customers. Yourteam launches a nished website that introduces a new rewards program and add a link to the website on all new order confirmation emails. Which ofthe following is a project deliverable in this scenario? 0 Launch a finished website that introduces a new rewards program 0 Establish a rewards program 0 Meet with your company's head of customer service 0 Monitor the number of repeat online customers 5. As a project manager for an online retailer, you meet with your company's head of customer service and are asked 1poin to improve the response time to customer email inquiries by 15 percent by the end of the first quarter. Your team creates email templates for responding to typical questions from customers and produces an endofquarter report that shows a 17 percent improvement in response time after your templates were implemented. Which of the following best represents the success criteria for this project? 0 A 15 percent improvement in response time at the end of the rst quarter 0 An endofquarter report that shows a 17 percent improvement in response time 0 Email templates for responding to typical questions from customers 0 Approval from your company's head of customer service 7. Which of the following is the best example of success criteria? O Launch a new website on time and on budget. Make a new user interface that is easier to use. O Create a new product feature that increases customer engagement by 10%. Implement a successful onboarding process for new employees. 8. As a project manager, you utilize your project management tools to check whether the project is progressing alongside the planned timelines. What type of metric would this be an example of? An efficiency metric An engagement metric An adoption metric O A business metric 9. As a project manager, your team has been tasked to come up with a new service that increases revenue by 4% within one year. The team implements a new service, a website has gone live, catalogs have been printed and delivered, orders have been received, and revenue starts to go up. How can you show that you've successfully landed this project? Demonstrate a 6% increase in revenue two months after implementation. Demonstrate a 6% increase in revenue one year after implementation. Demonstrate implementation of website, delivery of catalogs, and new orders. O Demonstrate a 4% increase in customer engagement after implementation