4. Construct a Pareto diagram for the analysis of the external failure costs for a cellular telephone manu- facturer using the following data: TypeofCost Dollars (Thousands) Customer complaints (4.1) 20 Returned goods (4.2) 30 Retrofit costs (4.3) 50 Warranty claims (4.4) 90 Liability costs (4.5) 10 Penalties (4.6) 5 Customer goodwill (4.7) 25 5. A building construction organization needs a Pareto diagram for the analysis of the following design department quality costs: Elements ~ Dollars (Thousands) Progress reviews (1.2) 5 Support activities (1.2) 3 Qualification tests (1.2) 2 Corrective action (3.1) 15 Rework (3.1) 50 Scrap (3.1) 25 Liaison (3.1) 2 6. Construct a Pareto diagram for the analysis of the following purchasing department quality costs of a major airline: Element Dollars (Thousands) Supplier review (1.3) 10 Supplier rating (1.3) 5 Specification review (1.3) 2 Supplier quality planning (1.3) 5 Receiving inspection (2.1) 95 Measuring equipment (2.1) 60 Qualification of supplier product (2.1) 5 Source inspection (2.1) 15 Material reject (3.2) 120 Material replacement (3.2) 180 Supplier corrective action (3.2) 53 Rework of supplier (3.2) 5