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4. Customers are commenting that the most important improvement to Kroger's customer service by the addition of CIickList is the: a. minimization of wait times.

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4. Customers are commenting that the most important improvement to Kroger's customer service by the addition of CIickList is the: a. minimization of wait times. [3. management of service capacity. c. improvement to service delivery. d. establishment of channel-wide network coherence

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