$4.$ Employing Expert Writing Techniques to Adapt to Your Audience

Adapting your message to the task and audience requires empathy, which means putting yourself in the other person$$s shoes. Empathetic senders consider how the receiver will decode the message and try to find the most appealing tone and professional language to deliver the message.

Read the following message, and determine if it is sender focused or audience focused.

We want you to come back. If you are satisfied, you$$ll come back, and we will continue to be profitable. Tell us about your experience, so we can be the best.

Is the preceding message sender focused or audience focused?

Sender focused

Audience focused

Which of these selections effectively use the $$you$$ view. Check all that apply.

We will ship your order on Saturday. Thank you for shopping with us$.$

We received your letter regarding your CRB$2$ home entertainment center.

Your satisfaction is important to us$.$ Please complete the customer satisfaction survey.

Your name will be automatically entered in the raffle if you attend the annual company BBQ$.$

Which one of these selections uses a conversational but professional tone?

We are going to take action in response to recent market fluctuations.

The actionable items indicated in the council$$s corporate conference report demonstrate a particular need for a minimization of organizational dictatorial mandates.

Hi$,$ yeah, why don$$t you start the PD stuff we talked about.

Determine which sentence has achieved a casual, yet professional tone.

Please verify the data in the report, paying special attention to page three.

Dude, this report is so disorganized. Page three is a mess. Did you do any research at all?