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4. Making sure that every employee has a stake in customer happiness is the best way to ensure: Lower employee turnover A higher percentage of
4. Making sure that every employee has a stake in customer happiness is the best way to ensure: Lower employee turnover A higher percentage of market share That you are creating a customer-centric corporate culture Lower marketing research costs
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Cost Management A Strategic Emphasis
Authors: Edward Blocher, David F. Stout, Paul Juras, Steven Smith
8th Edition
1259917029, 978-1259917028
