4. Outline how equal employment opportunity legislation may impact customer Make sure we hire the best applicants for supporting the delivery of quality services to customers. It also ensures that all employees have fair access to appropriate training and development to support better service provision for customer 5. Outline how anti-discrimination legislation may impact customer service Anti-discrimination principles support respect for the social and cultural backgrounds of all customers and ensures fair and unbiased service to all customer 6. Outline how competition and consumer protection legislation may impact 7. Outline how privacy legislation may impact customer service 8. Outline how industrial relations legislation may impact customer service 9. Outline how work health and safety legislation may impact customer service 10. Outline how environment issue may impact customer service 11. Outline how relevant code of practice may impact customer service 12. Explain two principles or techniques related to customer behaviour 13. Explain two techniques for customer needs research 14. Summaries your understanding of public relations relevant to customer 15. Summaries your understanding of product promotion relevant to customer 16. Describe a common policy or procedure approach for handling customer 17. Outline techniques you may use for dealing with customers with special needs 18. What mathematical information might you need to interpret, understand and use in providing great customer service 19. List two physical and human resources you may require to effectively provide quality customer service