4 perspectives:

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Indicate which of the four perspectives in the balanced scorecard is most likely associated with the objectives that follow. 1. Percentage of repeat customers. 2. Number of suggestions for improvement from employees. 3. Contribution margin 4. Brand recognition 5. Number of cross-trained employees. 6. Amount of setup time. e Textbook and Media Balanced Scorecard Customer perspective Ideal standards Intemal process perspective Learning and growth perspective Nonfinancial measures Normal standards Variance Financial perspective f5 used Submit An Save for later