4. SLO-4, SLO-12. In your own words, described what a crisis is. What types of crises might the hospitality industry face in the upcoming year? 5. SLO-4, SLO-12. Listed at least 3 possible factors for these crises. Explained how they could affect staff motivation and morale. SLO-1, SLO-2, SLO-3, SLO-4, SLO-5, SLO-12. Listed 5 steps a leader should take to maintain employee engagement and boost staff morale during times of crisis. Provided examples. SLO-1, SLO-3, SLO-4, SLO-5, SLO-12. Listed 5 things a leader should avoid doing during times of crises. Provided examples. 20 6. SLO-1, SLO-2, SLO-5, SLO-12. Wrote about 2 possible examples (1 paragraph each) in which a hospitality company can use a crisis situation as motivation for positive change within their team or organization.