4. The business process view flattens the organization from a hierarchical to a structure. A) vertical B) relational C) matrix D) horizontal 5. Because of the high initial setup costs for the integrated system, it is particularly crucial to have a strong commitment from: A) the consultants. B) the IT staff. C) top management. D) the employees. 6. An organization that wants to connect its systems with its partners and suppliers needs to have a robust system in place. A) supply chain B) ERP C) DSS D) TPS 7. Because of an ERP system, customers should be able to find out orders. the current status of their A) eventually B) on the web C) in real-time D) quickly 8. At the level, ERP systems require organizations to focus on business processes rather than functions. A) presentation B) logical C) middleware D) physical E) hardware 9. Integrated systems should share information with one another. A) never B) slowly