4. The following questions relate to strategy and how this may influence the various

Operations for improved performance and market satisfaction;

(a) Briefly explain the Three (3) types of strategies namely, Operations Strategy, Tactics Strategy and Emergent Strategy present in Operations Management and how they shape the Operations performance and Market requirements. How does the Top-bottom approach help to improve Operations strategy? [10 Marks]

b). Define and explain their salient features and how they reconcile Operations resources and the Market requirements. What are "Delights" and how are they drivers of customer confidence on the organisation's products and the market requirements?[10 Marks))

c). Briefly define and describe Economies and Diseconomies scales as critical factors of Capacity strategy leading to Performance optimization. What would be the remedy of their demerits? [5 Marks]