4. Update the policies and procedures - 2 hours Revise each document to reflect the follow-up feedback you have received. Save these versions of the documents as: Updated Reception Customer Service Policy and Procedures Updated Dining Customer Service Policy and Procedures Updated Spa Customer Service Policy and Procedures When completed, submit the documents to the administration Officer (your assessor), who will upload them to the resort's website, so they are easily accessible to customers and all staff involved in service delivery