4) Which of the following best exemplifies the way a sentence should be structured when delivering negative news? A) The fan was damaged due to fluctuation in the power supply, so we cannot help you with any repair costs. B) You apparently did not read the instructions, so it is not our fault that your product was damaged. C) it is your responsibility to read the terms and conditions before purchasing a product. D) The television you bought did not have a warranty, so we cannot repair it without payment. We cannot make a refund, but you may choose a comparable product from our website 5) Which of the following examples would be the least effective closing for 2 points the refusal of a request? A) Your project does sound fascinating. B) Perhaps you could ask the park district if they offer such a space for your meeting. c) Your project sounds very interesting and I wish you the best of luck with it. D) Again, I regret that we must refuse. E) I recommend applying for our arts grant instead, which might better fit your request 6) Which of the following statements most objectively presents bad news? A) Hot plates, no matter what type, cannot be used in our rooms. B) Use the microwave to cook in your room but not anything else! C) If you used a hot plate to cook in your room, you would create odors that would annoy other guests. D) Our hotel cannot allow you to use a hot plate in your room because you might start E) For the safety of our guests, our hotel allows only microwave cooking in our rooms