4. Which of the following centrol charts it most appropriate for monitering the number of defects en ditierens sarngle sltes? A.8.C.D.aepep. 5. A qualify leader who did extentlve work with dopanese industry is: A. Juran A. Lhilowe C. Demine 0. Ohno E. Tasuch F. all of the abeve G. none of the above 6. In a serles of linked processes and assoclated feedback loops the product or service flowt and the information fiow A. rapiely, slower B. downstream, uptaream C. evenly, digitally D. 99siner, later E. to the cutemer, from the suppler F, nene of the above 7. Causes in a cause and effect diagrom often inclade management, meaburement syatemi, mother nature and the four standard cauies: A. mac, material, methods, machines 8. man, manufacturing, methods, materlal C. marketins, methods, materlal, machines D. man, materlal, millenilam, machines E. none of the above 1. The word "champlon" In the context of Six Sigina projects refers to A. the team that has had the most impact on the botiom line. B. the perien who has coordinated teams most effectively C. the individual who has outpoced all others in six sigma knowledge D. none of the above 9. George is an employee of biack, inc. lohn is George's internal customet. Which statement is true? A. John is employed by Black, inc. B. John is employed by another company that wupplies material to Black, lnc. C. John is employed by a company that purchases material from black, Inc. D. Iohn is einployed by another company that hat a fiduciary agreement with Black, inc. TOIAL QUALTY MEANAGEMENT-MEA DOMMANGA-GAF C. John is employed by another compamy as an internal auditor. 10. A team has been asked to reduce the cycle time for a process. The team decldes to collect baseline dota, it will do this bye A. seeking ldeas for improvement from all stakeholders B. researching cycle tienes for similar processes withls the organipation C. obtaining accurate cycle times for the process as it currently rund D. benchmarking similar processes outside the oreanlration 11. Customer segmentation refers toc A. dhiding a particular customer into parts that are more easby understood B. grouping castemers by one or more criterla C. malataliing secure custemer listings to minimise communicatich amone them D. ellminating or "cutting odf" customers with poor credat history 4. Which of the following centrol charts it most appropriate for monitering the number of defects en ditierens sarngle sltes? A.8.C.D.aepep. 5. A qualify leader who did extentlve work with dopanese industry is: A. Juran A. Lhilowe C. Demine 0. Ohno E. Tasuch F. all of the abeve G. none of the above 6. In a serles of linked processes and assoclated feedback loops the product or service flowt and the information fiow A. rapiely, slower B. downstream, uptaream C. evenly, digitally D. 99siner, later E. to the cutemer, from the suppler F, nene of the above 7. Causes in a cause and effect diagrom often inclade management, meaburement syatemi, mother nature and the four standard cauies: A. mac, material, methods, machines 8. man, manufacturing, methods, materlal C. marketins, methods, materlal, machines D. man, materlal, millenilam, machines E. none of the above 1. The word "champlon" In the context of Six Sigina projects refers to A. the team that has had the most impact on the botiom line. B. the perien who has coordinated teams most effectively C. the individual who has outpoced all others in six sigma knowledge D. none of the above 9. George is an employee of biack, inc. lohn is George's internal customet. Which statement is true? A. John is employed by Black, inc. B. John is employed by another company that wupplies material to Black, lnc. C. John is employed by a company that purchases material from black, Inc. D. Iohn is einployed by another company that hat a fiduciary agreement with Black, inc. TOIAL QUALTY MEANAGEMENT-MEA DOMMANGA-GAF C. John is employed by another compamy as an internal auditor. 10. A team has been asked to reduce the cycle time for a process. The team decldes to collect baseline dota, it will do this bye A. seeking ldeas for improvement from all stakeholders B. researching cycle tienes for similar processes withls the organipation C. obtaining accurate cycle times for the process as it currently rund D. benchmarking similar processes outside the oreanlration 11. Customer segmentation refers toc A. dhiding a particular customer into parts that are more easby understood B. grouping castemers by one or more criterla C. malataliing secure custemer listings to minimise communicatich amone them D. ellminating or "cutting odf" customers with poor credat history
