4. Which of the following statements about emotional labor is TRUE? * O Surface acting is employees' modifying felt emotions (true emotions) to align with displayed (surface) em. Deep acting is hiding one's true emotions to express organizationally required emotions. Dave is a waiter at a local restaurant. He always smiles and behave nicely no matter how badly his custom. Surface acting is not emotional labor because it does not require emotional dissonance. All of the above. None of the above. 5. Among Big Five Personality traits, what is the most consistent and strong predictor of individual performance and career success? O Conscientiousness O Openness to experience Emotional stability O Agreeableness Extraversion