4.1. Fill in the blanks with appropriate answers (1 point each). a. selects a demonstrated standard of performance that represents the very best performance for a process or activity. b. The effective management of the whole organization to be able to offer the best products or services is c. One of the easiest ways to simplify and describe a process or a system graphically is to create a d. e. Quality helps firms increase profitability via two main ways: and help us rank quality issues based on the impact they have on our product or service quality. f. Quality is: "The ability of a product or service to meet g. needs." If we wanted to find out whether there is a relationship between salaries and productivity levels in our company, we could use a to compare these two variables. "Quality is defined by precise and measurable variables" is a h. quality. i. -based definition of If you want your customers, employees, and suppliers to have positive perceptions about your organization, you have to manage quality effectively, which indirectly helps you maintain a good company j. k. customer. 1. When a is a graph to identify and plot problems or defects in descending order of frequency. costs result from the production of defective parts or services before delivery to the is systematically developed, generally through a brainstorming process, it helps discover possible quality issues and their locations. m. produced. is used to monitor the process or the system as the product or service is being