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44. ISO standards are based on the premise that a. the customer is always right, and considerable effort should be made to identify all possible
44. ISO standards are based on the premise that a. the customer is always right, and considerable effort should be made to identify all possible customers. b. people are instrumental in developing qua
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Foundations of Lodging Management
Authors: David K. Hayes, Jack D. Ninemeier, Allisha A. Miller.
2nd edition
132560895, 978-0132560894
