4713262 HELP MODULE LIST Q6B Katerina is the manager of an accounts department. She has responsibility for ten members of staff, five of whom are experienced and capable. The other employees are graduate trainees with less than two years' service, but with high potential Katerina is familiar with all of the tasks that have to be completed by her department, and so gets fully involved in the work carried out by her team. She is respected by her subordinates, though they sometimes feel they should be permitted to get on with the work on their own. The graduate trainees occasionally complain that they cannot devote sufficient time to developing their own skills. Katerina's manager often requests that unexpected work be carried out, sometimes at short notice. Other department heads consult with Katerina frequently, to benefit from her knowledge and experience. New pressures have been created by Katerina's personal circumstances. She and her husband have recently decided to renovate their property and to do much of the work themselves, so she is now taking more of her annual leave entitlement than in previous years. She is also actively involved in the local residents' association and chairs the management committee of a badminton club. At her most recent performance appraisal, Katerina's manager acknowledged the good work that she did for the company, but suggested that she should become more organised as she considers that staff levels are adequate. Which FIVE of the following actions should Katerina take in order to improve her personal effectiveness? Request that more staff be appointed to spread the workload in her department Svate Ensure freedom from interruption during critical periods o i Oy 28C Clear AC