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4.The balanced scorecard is designed to: a.relates tofirm performance via changing their stakeholders financial performance b.relates to a firms performance in how well their internal

4.The balanced scorecard is designed to:

a.relates tofirm performance via changing their stakeholders financial performance

b.relates to a firms performance in how well their internal processesbring customer satisfaction

c.relates to evaluating firm performance in customer, external, innovation, and financial areas.

d.relates to customer expectations

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