4.What communication and promotion channels/modes does your organisation use to maintain a public profile through advertising and/or marketing?(50-100 Words).

1.What industry groups, networks, target groups and/or key individuals related to the organisation support and enable you to enhance the profile of yourself and your organisation and share information?(50-100 Words).

2.Explain your understanding of the principles following:(50-100 words each).

a)Negotiation.

b)Mediation.

c)Conflict resolution.

d)Incident de-escalation.