4.Which of the following should NOT be considered when performing a cost-benefit analysis? Select one.

A. Sunk Cost

B. Impact on customer service

C. Labor costs

D. Competition

5.Which of the following terms is used to define the risk of a defect in one of the core processing activities? Select one.

A. Operations risk

B. Financial risk

C. Asset impairment risk

D. Competitive risk

6.In a PESTEL analysis, which aspect of a company's external environment is affected by tax policy changes? Select one.

A. Environmental

B. Legal

C. Political

D. Economic