5 1) What are the benefits of using the balanced scorecard/strategy mapping methodology? 2) What does the balanced scorecard and strategy mapping approach help to create? 3)What are the four perspectives on a balanced scorecard? 4) Define the following terms as it relates to assessments and reporting models. Limit your answers to the contents of videos in module 4. SWOT analysis, GAP analysis, Customer/User satisfaction analysis, Benchmarking, Maturity Assessments, Balanced scorecard 5)What does it mean to Drill down in the context of leadership teams in a balanced scorecard? 6) What is a service level agreement? What does a SMART KPI de