$5.$ Bixby, Booher, and Ortega recognize that Handy Andy needs a better way to learn about the buyer$$s installation experience. One alternative is to add an open$-$ended question, dealing with the installation experience, to the warranty activation form. Another alternative is to email a brief survey about the installation experience within three to $5$ days of receiving a warranty activation form. Which of these alternatives should Handy Andy choose? Why?