5. Considering Manufacturing Based Quality: a. What are the costs of Quality? b. Consider an order cycle that achieves the following performance levels for shipments: 99% delivered complete 99% delivered on time 99% delivered in perfect condition 99% delivered with correct documentation c. What is the Probability that any order will be delivered from the factory with no defects? d. If 120000 finished products ship out annually from the factory, will all of them be at the desired quality level? If not, how many would have some defect?