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5. Illustrate a service blueprint of RW Cruise based on the flowchart given below. (10 Marks) RW CRUISE SERVICE FLOWCHART Make reservation Arrive at

5. Illustrate a service blueprint of RW Cruise based on the flowchart given below. (10 Marks) RW CRUISE SERVICE FLOWCHART Make reservation Arrive at Port Klang Cruise Terminal Embarkation Registration Bags to Porter Go To Room Receive Bags Activities In & Off Cruise as per Itinerary Call Porter to Carry Bags out Check out & Leave.

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