5. Interpreting HCAHPS Percentile Tables Use the table below to answer the questions on the following page. (source: http://www.hcahpsonline.org/files/January% 202012%20HCAHPS%20Percentiles%20Table.pdf) HCAHPS PERCENTILES January 2012 Responsiveness of Hosp. Staff Communication with Doctors Cleanliness of Hospital Env. Communication with Nurses Quietness of Hospital Env. Recommend the Hospital Comm. About Medicines Overall Hospital Rating Discharge Information Pain Management Hospital Percentile" TOP-Box Score 95 [near best) 90th 75 50*h 25" 10" 5" (meer worst) 60 BOTTOM-Box Score 5" (near best) 11 10" IN 25 7 17 50 10 21 10 75th 13 24 12 15 90* 17 11 27 15 19 14 95 (near worst) 11 20 29 17 22 17 11 Percentles for HCAHPS "Top-box" and "Bottom-box" scores of the 3,837 hospitals publicly reported on Hospital Compare In January 2012. Surveys are from patients discharged between April 2010 and March 2011. Scores have been adjusted for survey mode and patient-mix. "The "Top-box" Is the most positive response to HCAHPS survey Items. Percentiles indicate how often patients gave positive assessments of their hospital experience. With "Top-box" scores, the higher, the better. For example. on "Communication with Nurses," 5% of hospitals scored 86 or higher (95th percentile) In the "Top-box," while 5% scored 66 or lower (5th percentile). The median (50th percentile) score on this measure was 77. The "Bottom-box" summarizes the least positive responses to HCAHPS survey Items. Percentiles Indicate how often patients gave negative assessments of their hospital experience. With "Bottom-box" scores, the lower, the better. For example, on "Communication with Nurses," 5% of hospitals scored 1 or lower (5th percentile) In the "Bottom-box," while 5% scored 11 or higher (95th percentile). The median (50th percentile) score on this measure was 5. www.hcahpsoniline.org Originally Posted: 1-26-2012Circle \"T" for true. "F" for false. or \"W\" for Can't tell from the Information provided. The questions pertain to the hospitals described in the note marked by the red arrow. 3. If your hospital averaged 83 from April 2010 to March 011 on the top box T F ? communications with Nurses composite. your hospital ad a score lower than more than 150 hospitals nationally. b. If your hospital averaged 83 from April 2010I to March 2011 on the top box T F ? Communications with Nurses composite. on average 1T% of your hospital's patients who responded to the survey feel they did not experience \"top box\" communications. c. On the most recent HOAHPS monthly data report. your hospital scored 78 T F ? on the top box Recommend the Hospital. That means your hospital outperformed more than 75% of the surveyed hospitals. d. If Hospital A averaged a score of 6 points higher than Hospital E. on top box T F ? Overall Hospital Rating from April 2010 to March 2011, then in percentile terms, Hospital A is at least 15% higher than Hospital B. e. The national HGAHPS survey response rate for the period April 2010-March T F ? 2011 was 32%. This means that about 2 out of 3 patients contacted did not complete the survey questions. f. It always makes sense to compare ratings and percentiles of specific T F ? departments or services l(e.g. DB) rather than rely only on whole-hospital summary measures