5. Managing operational performance i Assume a period of time has passed. If you are basing this on your own business, make sure you have data (that shows underperformance) available for the activity/KPI you selected to monitor. If you are basing this on the case study, assume: invoices show that the advertising consultant has spent more than what was budgeted for. a project schedule shows the advertising consultant is still delivering within agreed timeframes. Complete Section 3 of your Project Portfolio. To complete Section 3, you need to: . confirm resources were acquired following organisational policy, practices and procedures. incorporate intellectual property rights and responsibilities (e.g. via memo to staff). plan and implement the monitoring and documentation of the performance for one activity. assess the progress performance of the activity (using relevant data). address the underperformance of a human or physical resource (at least one resource) and confirm support. Meet with relevant stakeholders to discuss underperformance and negotiate variations to the operational plan. Meet with at least one of the stakeholders you identified as part of Section 1 of your Project Portfolio who is associated with the underperformance Negotiate with stakeholder(s) to: establish reasons and solutions for underperformance