5. Please answer the following Multiple-Choice Questions. a. Which one is not the key feature of TWM? A never-ending push to improve quality, which is referred to as contin Detect defects rather than prevent defects. Everyone is involved in quality management in the organization. The goal of ever-increasing customer satisfaction. b. In the context of the statistical process planning process, which of the statements are true of the define the important quality characteristics st Only those characteristics that can be measured are candidates for cont Different characteristics may require different approaches for control p Regardless of the characteristics the same approach is used for control Each product or service can have a number of important characteristic: c. A process has been found to have non-random variation, which of the statements indicates a correct management response to the situation? Recognize that there is a problem that needs to be corrected. Managers do not need to respond until further data is collected. As the issue is non-random, discovery of the root cause of the problem If it appears to be a false alarm, resume the process and presume there