5) Shalene works for a hotel and needs 2 points to write a bad-news message to a group that has asked to use the hotel's conference space at a drastically reduced rate that wouldn't cover the expense of setting up the room and cleaning it after. In setting up her negative news, Shalene's goal is to * A) ignore the request and try to persuade the group to pay full price. B) hint that the group might get to use the space at a drastically reduced rate. C) shame the group for being cheap. D) get the group to see the refusal as a reasonable business decision. E) state that the group is being unreasonable