5 . Which of the following choices correctly matches one of Garvin's definitions of quality with its explanation? A. manufacturing-based definition-if the product conforms to design specifications, it has good quality B. value-based definition-quality is something that is intuitively understood but nearly impossible to communicate such as beauty or love C. user-based definition-quality is found in the components and attributes of a product D. product-based definition-if the customer is satisfied, the product has good quality E. transcendent definition-if the product is perceived as providing good value for the price, it has good quality 6. Which of the following is not one of Garvin's eight quality dimensions? A. reliability B. performance C. conformance D. aesthetics E. efficiency 7. refers to the efficiency with which a product achieves its intended purpose. A. Performance B. Features C. Reliability D. Conformance E. Serviceability 8. Which of Garvin's dimensions of quality include the bells and whistles contained in products? A. performance B. conformance C. features D. aesthetics E. perceived quality 9 refers to the propensity for a product to perform consistently over its useful life. A. Conformance B. Durability C. Perceived quality D. Reliability E. Serviceability