$5.$ Which of the following is a key performance metric used in operations management to measure efficiency?

A$)$ Return on Investment $($ROI$)$

B$)$ Customer Satisfaction Index $($CSI$)$

C$)$ Inventory Turnover Ratio

D$)$ Employee Engagement Score

$6.$ The process of determining the best way to produce a product or deliver a service is known as:

A$)$ Quality control

B$)$ Process improvement

C$)$ Facility layout

D$)$ Capacity planning

$7.$ What does the term "lead time" refer to in operations management?

A$)$ The time it takes for a product to deteriorate

B$)$ The time it takes to complete a production order

C$)$ The time it takes to train a new employee

D$)$ The time it takes to ship a product to a customer

$8.$ Which inventory management method involves keeping a constant amount of inventory on hand and ordering more when it reaches a certain level?

A$)$ Just$-$in$-$Time $($JIT$)$

B$)$ Economic Order Quantity $($EOQ$)$

C$)$ Safety stock

D$)$ ABC analysis

$9.$ In the context of supply chain management, what does "bullwhip effect" refer to$?$

A$)$ A sudden increase in demand for a product

B$)$ A gradual decrease in the quality of a product

C$)$ The distortion of demand information as it moves up the supply chain

D$)$ A sudden increase in the price of raw materials

$10.$ Which of the following is a key factor in facility location decisions in operations management?

A$)$ Proximity to competitors

B$)$ Availability of skilled labor

C$)$ Weather conditions

D$)$ Historical significance