5. Which of the following would not lead a manager to believe that an ethical concern exists?

A.	Have I done anything that coerced somebody to share this information?

B.	Is the contemplated technique for gathering information relevant?

C.	Have I done something to circumvent a system intended to secure or protect information?

D.	Have I misled anybody in order to gain access?

6. SWOT analysis is a framework for analyzing the internal and external environment of a company. It consists of strengths, weaknesses, opportunities, and threats. According to a SWOT analysis, which of the following is not an aspect that the strategy of the firm must follow?

A.	build on its weaknesses

B.	remedy the weaknesses or work around them

C.	take advantage of the opportunities presented by the environment

D.	protect the firm from the threats

7. Which of the following is not a correct usage of the SWOT framework?

A.	build on its strengths

B.	remedy the weaknesses or work around them

C.	take advantage of the opportunities presented by the environment

D.	protect the firm from environmental weaknesses

8. In the general environment, many relationships exist among the various elements. General environmental trends can have positive and negative impacts on various industries. For example, the aging population might have a ______ impact on the health care industry and a ______ impact on the baby product industry. These are called _____________ impacts.

A.	negative; positive; demographic

B.	positive; negative; technological

C.	negative; positive; sociocultural

D.	positive; negative; demographic

2. With the total performance indicators in place at Sears, it can evaluate if a single store improves its employee attitude by 5 percent and therefore predict with confidence that if the revenue growth in the district as a whole is 5 percent, the revenue growth in this particular store would be 5.5 percent. This is an example of the _______ perspective of the balanced scorecard.

A.

customer

B.	internal business

C.

financial

D.	innovation and learning

6. Which of the following groups generally is charged with creating value through the process of organizing, coordinating, and leveraging employees as well as other forms of capital such as plant, equipment, and financial capital?

A.

unions

B.	boards of directors

C.

managers

D.	stakeholders

7.

The culture of a firm also may be a resource that provides competitive advantage. Which of these companies might be a good example of this intangible resource?

A.

Google

B.

Kmart

C.

Costco

D.

Walmart

8. The ability to hire, motivate, and retain human capital is an example of ________ capabilities in the resource-based view of the firm.

A.

tangible

B.	organizational

C.	management

D.

design

9. Accounting is a sort of transformation process that converts daily records of individual transactions into monthly financial reports. The __________ are the inputs, accounting is the operation that adds value, and ___________ are the outputs.

A.	transaction records; financial statements

B.	financial statements; transaction records

C.	employee records; transaction records

D.	health records; transaction statements

10. A marketing department that promises delivery faster than the ability of the production department to produce is an example of a lack of understanding of the

A.	interrelationships among functional areas and firm strategies organizational culture and leadership.

B.	organizational culture and leadership.

C.	need to maintain the reputation of the company.

D.	synergy of the business units.