5. You have been promoted to Director of Technical Support Services. One of the goals you have identified for your department is to ensure that all employees have effective interpersonal and professional communications with internal and external customers. To help accomplish this goal, you need to write a communication skills checklist for your staff to follow. This checklist would include the top five rules of communication you want your staff to follow. List the five rules you would put on the checklist as well as a justification for each.