5.1

Unit load of a resource: the total amount of time the resource works to process each flow unit. How long does it take to process each flow unit on average? Effective capacity of a resource: maximum sustainable flow rate if it were fully utilized. How many flow units can be processed on average? Capacity utilization of resource pool (ui)= Throughput / Effective capacity of resource pool i 1. Three workers, Matthew, John, and Austin, run Baylor Hair Salon for students in Waco downtown. They are open from 10:00 am till 6:00pm. They perform only shampooing and hairstyling activities. On average, it takes 10 minutes to shampoo, 15 minutes to style the hair, and 5 minutes to bill the customer. When a customer arrives, Matthew is in charge of shampooing and John performs hairstyling for the customer. Last, Austin is the receptionist. Their hair salon has 30 customers per a day, and they work for 8 hours per a day. a) Complete the table below. b) Who is the bottleneck and why? c) What is the effective capacity of the process? 2. In the table below, calculate the capacity requirements of each resource given the data available. This is for a fast delivery pizza shop. Assume there is no flexibility between the resources. The hourly order is 3. a) Complete the table below. b) Who is the bottleneck and why? c) What is the effective capacity of the process