5-1. What are virtual teams, and how do they help to improve an organizations capabilities?

5-2. What are mashups? How do they enable social media applications?

5-3. What capabilities will define the web of the future?

5-4. How can social software help harness the wisdom of the crowd?

5-5. Why is using social media an important factor for attracting and retaining employees?

5-6. How can social software enhance communication?

5-7. How can social bookmarking and social cataloging help in an organizations knowledge management efforts?

5-8. What is a wiki? Why would an organization want to implement a wiki?

5-9. Explain what is meant by crowdsourcing and how the web is enabling this form of collaboration. 5-10. How can organizations use social networking to connect with their customers?

5-11. Why is organizational culture an important factor in enterprise-oriented social media initiatives? 5-12. Why can social media be both a blessing and a threat for organizations?