55. Evan is listening to a voice message left by his manager, but he cannot understand most of it due to his manager's cell phone breaking up. Evan calls back his manager for the omlete nee of A) conflict B) grapevine C) poise D) nonverbal communication 56. What is considered to be the biggest problen with email as a form of busines A) using company email to send personal messages ) e-mail is too informalfor companies to convey . professional image C) e-mail technology is still limitesd D) too much email 57. Lucia is a manager who regularly communicates company news with her employees via e-mail. This is an example of a(n) A) formal B) informal C) nonverbal D) oral commumication 58. Two people are having a conversation and are standing about six foet-apart What zome are they in? A) public zone B) social zone C) personal zone D) intimate zone 59. What is the first step a company should do-wihen responding to a crisia? A) call or email members of the press to deny the story B) issue a "no comment" C) respond quickly with a prepared statement D) arrange a press conference with the company's PR representative 60. All of the following are examples of external communications EXCEPT A) anual reports to stockholders B) e-mails sent to sales representatives C) sales presentations D) information presented on a company's Web site