Fill in the blank According to the lectures 

1. a good metric must do three primary things it must be measureable easily understood and  ________________

2. Your supervisor has asked you to implement a new quality program designed to completely eliminate defects from the manufacturing process You may consider using the  program _______________

3. According to the eNotes the acronym SMART for a metric stands for specific ___________    and timely 

4. A good system of metrics should measure three things ______________________